Contact Us

This page explains how to contact Non Gamstop Casinos, what our team can help with, and where to go for problems we cannot solve. We are an independent research and review site, not a casino, so we cannot see or change anything on your player account.

Disclosure: Non Gamstop Casinos may earn a commission when readers sign up through links to casinos we feature. Commission does not decide rankings or the content of our reviews. Our approach is set out on the About Us page.

What you can contact us about

We read every message sent through the contact route provided by the site, and we aim to reply where a reply is useful. Good reasons to get in touch include:

• Corrections: a bonus term, payment method, licence detail or other fact on one of our pages looks out of date or wrong.
• Suggestions: a question you would like a guide to answer, or a feature of casinos not covered by GamStop that you want explained.
• Feedback on a review: your own experience with a site we cover. Treat this as information for us to look into, not as something we can verify on your behalf.
• Business or editorial queries: questions about how the site works, or how we are funded.

What we cannot help with

Because we do not run any casino, we cannot do the following:

• Release, speed up or reverse a withdrawal.
• Reopen, close or unlock a casino account.
• Lift a GamStop registration or shorten an exclusion period.
• Act as a go-between in a dispute, or promise a particular outcome.
• Give legal, financial or medical advice.

If you have a problem with a casino

Start with the operator itself. This is the quickest route for most issues, and the steps below help keep your case clear.

1. Contact the casino's customer support by live chat or email, so you have a written record.
2. Give your username, the date and amount of the transaction, and any reference number.
3. Keep screenshots of the bonus terms that applied when you claimed, since terms can change.
4. Check whether the delay is down to identity verification or source-of-funds checks, which are common causes of slow withdrawals.
5. If the reply is unsatisfactory, use the operator's formal complaints procedure and note any deadline it gives.
6. If that fails, look at the dispute route named by the licensing body in the casino's terms. Standards differ between overseas licences and the UK Gambling Commission, and an operator that accepts British players is not necessarily authorised by the UK regulator.

Our reviews of non GamStop casinos note what we found about each site, but you should always read the current terms yourself before depositing.

If gambling is causing you difficulty

If gambling is affecting your finances, relationships or wellbeing, please speak to someone independent. GamCare runs a free, confidential helpline on 0808 8020 133 and offers online chat. BeGambleAware also provides advice. You can register with GamStop at any time to block UK-licensed sites, and blocking software can add another layer on your devices. Our Responsible Gambling page covers deposit and loss limits, self-exclusion and where to find help. Gambling is for adults aged 18 and over and should never be treated as income or a way to solve money problems.

Before you write to us

• Do not send passwords, full card numbers or ID documents. We will never need them.
• Tell us the page and the statement you are querying, and the date you saw it.
• Be aware that casino offers and terms change often. Our pages carry a fact-check date, and the casino's own terms always take priority.

For how we handle information you send us, see our Terms and Conditions. We cannot promise a reply to every message, but corrections about factual errors are taken seriously.